Refund Policy

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1. Deposit Refunds

• The deposit is non-refundable once work has commenced, as it covers initial research, planning, and design drafts.

• If the Client cancels the project before work begins, a full refund of the deposit will be issued.

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2. Refunds for Work Completed

• If the Client cancels the project after work has begun, they will be billed for the portion of work completed up to the cancellation date.

• Any remaining balance from the deposit after deducting these charges will not be refunded.

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3. Designer-Initiated Cancellation

If the Designer cancels the project due to unforeseen circumstances, a full refund of all payments made to date will be issued, including the deposit.

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4. Revision-Related Refunds

• Refunds will not be provided for dissatisfaction with work after the included rounds of revisions have been completed.

• The Client may request additional revisions at the standard hourly rate.

5. Force Majeure

• Refunds may not be applicable in cases where delays or cancellations are caused by events outside the Designer’s control (e.g., natural disasters, emergencies).

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Thank you for choosing Louma Designs. Let’s create something amazing together!